Service
Design
- State Analysis & Service
Design
Perform state analysis of client’s
environment for data protection requirement
and compliance requirements. Produce an
analysis Report, Design Solution and Define
service level required.
- Transition Planning
Service Enablement Planning and Training
plan.
- Governance Planning
Draft Delivery governance and service management
plan. Draft Master Service Agreement.
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Service
Enablement
- Backend Infrastructure setup as per customer
need. Special attention to business continuity
needs.
- HW/SW setup and configuration Take initial
onsite backup.
- Start a parallel incremental backup
- Execute a demo restore exercise. Verify
and certify service for production role
out.
- Commence Service.
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| Service
Execution
- Provide the agreed level of support as
per SLA. Provide regular automated reports.
- Regular governance meeting.
- Tracking of trouble tickets / feedback
items till closure.
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